I tried to book the holiday offer. Whenever I got to the payment stage, the website told me ‘error’ and would not go ahead. So I tried several times. It never worked and I never received any confirmation email. I wrote to the support team and told them about the problems, the only reply I ever received was an automatic reply that Chinesepod would reply within 48 hours - which never happened. On top of that, I saw the next day that Chinesepod had deducted the amount 6 times from my credit card - again, nobody replied to my emails. As if that was not enough, they also now deducted the normal monthly fee. Total confusion, absolutely no customer service, nobody replies to mails. I am very disappointed. Can somebody please look into this and reimburse the amount to my credit card. I would like to focus on learning the language and not my credit card account.
